This is a very common mistake, so don’t beat yourself up about it! All this message means is that you uploaded the theme ZIP file incorrectly. The correct way to upload a theme to WordPress is to upload theme-name.zip as-is without unzipping it.

The surest way to make sure your site looks just as cute as our demos is to follow our quick setup instruction. If you run into any import problems, please consult our troubleshooting guide.

An auto-updater is included with your theme that’ll allow you to update our themes just like a theme from the WordPress repository. Whenever a new release is available, you’ll get a notification in your WordPress dashboard. Simply click update and the entire process will be handled for you!

When editing a post, look in the right sidebar under Document. Under Status & Visibility, select “stick to the top of the blog.” You can do this for more than one post, and those posts will always be at the top of your blog page when viewing the blog index. To display “read more,” make sure you’re adding page breaks in your posts while editing.

If your split menu isn’t displaying your logo or site title, it’s most likely because you haven’t set up a menu yet. Learn how to create a menu.

Nope. Our themes are only for WordPress.org self-hosted blogs.

These settings are located under Site Identity in the Customizer.

If your images aren’t the correct sizes, you might need to regenerate your thumbnails. Luckily, there’s a plugin for that — Regenerate Thumbnails. Once you activate it, click “Regenerate Thumbnails for All Attachments.” (This will take a while.) But once it’s done, all your images should be the correct sizes now.

You probably don’t have a featured image set for the post. Upload an image under Set Featured Image to fix this problem.

For most of our themes, featured images on post pages crop around 965×470 pixels, so if you have a vertical image (especially one with text on top) it might not look that great. A solution is to turn featured images off by going to Post Attributes and selecting the “No Featured Image” template. Learn more about post attributes here.

Sometimes WordPress likes to hard code height and width attributes into image tags, and since all our themes use lazy loading, the hard-coded attributes are usually only 3×1 pixels in size, which is basically microscopic! To fix this, go to your Customizer and under Additional CSS copy and paste this code:

.wp-block-image img {
width: auto !important;
height: auto !important; }

If the above solution doesn’t work, try this second solution. If you’re running Jetpack or some other optimization plugin, they sometimes will conflict with the theme. Try this:

Go to Appearance > Customize > [Theme Name] Options > General Options. Next, scroll all the way down to “Miscellaneous” and check “turn off lazy loading images.” Save and clear your cache when you’re done.

Go to Appearance > Customize > Additional CSS and add this code:

.sharedaddy {display: none;}

Go to Appearance > Customize > Theme Options > General Settings and scroll all the way to the bottom until you see Maintenance Mode. If it’s enabled, then click “off” to disable it. Save when you’re done.

Our Instagram Widget bypasses the API so that you don’t have to enter a username and password. It works as if you were visiting Instagram.com on your browser. However, Instagram bans IPs when they make too many requests to its website directly. So if you’re noticing that images are no longer appearing, it’s because Instagram has temporarily banned your IP. Try logging into Instagram on your browser or simply wait 24 hours for the images to come back again.

Yes! Take a look at our services page to see what we offer, from installation help to custom CSS.