Frequently Asked Questions

This is a bug with WordPress 6.4.3 that impacts Macs and zips made on Macs. WordPress is aware of this issue and plans to fix it for 6.4.4. While waiting for an update, there are a few ways to fix it for now. You can either use a plugin like WP Downgrade to downgrade your site back to 6.4.2, or you can use this plugin, which will add a code to your site that fixes the bug. (If you’re going the plugin route, click on “Source Code (zip)” from the link above and then upload the zip under Plugins > Add New.) Another alternative for advanced users is to use FTP. Simply unzip the folder and upload it manually into the wp-content/themes folder. We appreciate your patience with dealing with this rather annoying issue!

The surest way to make sure your site looks just as cute as our demos is to follow our quick setup instruction. If you run into any import problems, please consult our troubleshooting guide.

An auto-updater is included with your theme that’ll allow you to update our themes just like a theme from the WordPress repository. Whenever a new release is available, you’ll get a notification in your WordPress dashboard. Simply click update and the entire process will be handled for you!

When editing a post, look in the right sidebar under Document. Under Status & Visibility, select “stick to the top of the blog.” You can do this for more than one post, and those posts will always be at the top of your blog page when viewing the blog index. To display “read more,” make sure you’re adding page breaks in your posts while editing.

If your split menu isn’t displaying your logo or site title, it’s most likely because you haven’t set up a menu yet. Learn how to create a menu.

Nope. Our themes are only for WordPress.org self-hosted blogs.

These settings are located under Site Identity in the Customizer.

If your images aren’t the correct sizes, you might need to regenerate your thumbnails. Luckily, there’s a plugin for that — Regenerate Thumbnails. Once you activate it, click “Regenerate Thumbnails for All Attachments.” (This will take a while.) But once it’s done, all your images should be the correct sizes now.

You probably don’t have a featured image set for the post. Upload an image under Set Featured Image (this setting is located in the right-hand column of settings while editing a post) to fix this problem.

For most of our themes, featured images on post pages crop around 965×470 pixels, so if you have a vertical image (especially one with text on top) it might not look that great. A solution is to turn featured images off by going to Post Attributes and selecting the “No Featured Image” template. Learn more about post attributes here.

Update: 10/2/2023: All themes now have an “Image Ratio” setting to make sure all your images are uniformly the same size. You can choose between square, landscape, or portrait. You can find this setting under Appearance > Customize > [Theme Name] Options > General Options > Blog Post Settings.

Sometimes WordPress likes to hard code height and width attributes into image tags, and since all our themes use lazy loading, the hard-coded attributes are usually only 3×1 pixels in size, which is basically microscopic! To fix this, go to your Customizer and under Additional CSS copy and paste this code:

.wp-block-image img {
width: auto !important;
height: auto !important; }

If the above solution doesn’t work, try this second solution. If you’re running Jetpack or some other optimization plugin, they sometimes will conflict with the theme. Try this:

Go to Appearance > Customize > [Theme Name] Options > General Options. Next, scroll all the way down to “Miscellaneous” and check “turn off lazy loading images.” Save and clear your cache when you’re done.

Go to Appearance > Customize > Additional CSS and add this code:

.sharedaddy {display: none;}

Go to Appearance > Customize > Theme Options > General Settings and scroll all the way to the bottom until you see Maintenance Mode. If it’s enabled, then click “off” to disable it. Save when you’re done.

Either your token has expired or you need to generate a new one, which you can do here.

If you’re running an optimization plugin, go into that plugin’s settings and make sure “Combine Javascript” and/or “Concatenate Javascript” are disabled.

Just a Gutenberg quirk. Click on “attempt block recovery” and that should bring it right back.

First, make sure your version of WordPress is 5.8 or higher. Next, make sure both the theme and plugin are updated. After that, take a screenshot of the error and send it to support (at) littlethemeshop.com (dot) com. We’ll respond as soon as we can!

You’re trying to upload the wrong zip — and it’s a very common mistake! You need to unzip the folder that came with your purchase first. The zip that contains the actual Shopify theme is inside that folder, as well as some instructions. You can also watch the Getting Started” tutorial here.

Updates on Shopify have to be done manually. You can learn how to do that with our How to Update Shopify Theme guide.